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    Tim Cook apologized to the Chinese for Poor Service

    Apple CEO Tim Cook offered his apologies to the Chinese users of its products that the company has not paid due attention to feedback from the buyers.


    The letter was a response to criticism from state media in China, so a story about Apple told reporters that the company is not paying enough attention to consumer complaints, refuses to exchange defective phones, and service workers Apple maltreated buyers.


    In his message, Tim Cook has promised the Chinese users of Apple products to improve the quality of service and staff training in the services of the company. Also, now on the Apple website the prescribed conditions of the guarantee policy are mentioned clearly in order to fulfill the company's policy. For any questions, queries and feedback customers can directly contact the online service of Apple.


    Tim Cook also said that from defective hard iPhone 4 and iPhone 4S will be replaced by new ones, not repaired, only if from the tenure from the moment of their purchase was not more than one year. Previously, this period was only 15 days, otherwise the defective parts were only tend to be replaced.

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